Terms of service

Terms of Service

Last Updated: 23 November 2025

Welcome to Cohaa (“we”, “our”, “us”). By accessing or using our website, purchasing from us, or interacting with our services, you agree to be bound by the following Terms of Service. Please read them carefully before using our website.

If you do not agree with these terms, please refrain from using our website.

Use of the Website

By using our website, you agree that:

You are at least 18 years old or using the site under the supervision of a parent/guardian.
You will not use the site for illegal or unauthorized purposes.
You will not interfere with the website’s security or attempt to access restricted areas.

Account Information

When creating an account or placing an order, you agree to:

Provide accurate, current, and complete information
Maintain confidentiality of your login credentials
Take responsibility for all activities under your account

We reserve the right to suspend or terminate accounts at our sole discretion.

Product Information

We make every effort to display product details, colors, and images accurately. However:

Colors may vary slightly due to screen differences.
Handcrafted products may have minor variations in texture, weave, or finish — this is part of their uniqueness.
We reserve the right to modify or discontinue products at any time.

Pricing & Payments

All prices are listed in Indian Rupees (INR).
Prices may change without prior notice.
We are not responsible for typographical pricing errors.
Payments must be completed using approved payment gateways on our site.
We do not store or have access to your card/payment details — they are processed securely by third-party payment providers.

Shipping & Delivery

By placing an order, you acknowledge and agree to our Shipping Policy.

Orders are processed within 2–3 business days.
Delivery typically takes 6–7 business days after dispatch.
Shipping charges apply unless specified otherwise.
Deliveries will be made to the address provided by the customer.

We are not responsible for delays caused by logistical partners, natural events, or unforeseen circumstances.

Returns, Exchanges & Cancellations

By purchasing from us, you agree to follow our Return & Exchange Policy, which states:

No returns or exchanges once the product is delivered.
Cancellations can only be requested before shipping.
Once shipped, orders cannot be cancelled.

Please review product details and size guides before placing your order.

Intellectual Property

All content on this website — including images, designs, logos, text, graphics, and layout — is the intellectual property of Cohaa.

You may not:

Copy, reproduce, distribute, or sell any content
Use our branding, photos, or product designs without written permission

Unauthorized use may result in legal action.

Third-Party Services

We may use third-party partners for:

Payment processing
Shipping
Marketing
Analytics

These partners have their own policies. We are not responsible for their actions, failures, or practices. Please review their privacy and policy documents.

Limitation of Liability

To the maximum extent permitted by law, Cohaa is not liable for:

Any direct or indirect damages
Lost profits
Data loss
Delivery delays
Misuse of products
Website unavailability or technical issues

Your use of our website is at your own risk.

Indemnification

You agree to indemnify and hold Cohaa harmless from any claims, damages, liabilities, or expenses arising from:

Your misuse of the website
Violation of these Terms
Violation of any law or rights of a third party

Changes to Terms

We may update, modify, or replace these Terms of Service at any time.
The updated version will be posted on this page with the revised Last Updated date.

Continued use of the site after changes indicates acceptance of the new terms.