Refund policy

Return & Exchange Policy

Thank you for shopping with us. We value your trust and are committed to delivering high-quality products. Please read our Return & Exchange Policy carefully before placing your order.

No Returns or Exchanges

At this time, we do not accept any returns or exchanges on products once they are delivered.

  • All purchases are final sale.

  • Once an order has been successfully delivered, it cannot be returned, exchanged, or refunded for any reason, including change of mind, size issues, or personal preferences.

This policy is in place to maintain product hygiene, quality control, and fairness to all customers.

Order Accuracy

We strongly encourage you to:

  • Review product descriptions carefully

  • Check size guides and measurement charts

  • Look at all product images and details

  • For any confusion, contact our support team before ordering

This helps ensure you receive exactly what you expect.

Damaged or Defective Items

Although returns/exchanges are not accepted, if your product arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery with:

  • Order ID

  • Unboxing video

  • Clear photos of the issue

We will review the case and provide support based on our internal guidelines.

Exchange Policy (Not Available Currently)

At the moment:

  • Size exchanges are not available

  • Product exchanges are not accepted

  • Style or color changes cannot be made after delivery

Please choose your products carefully before completing your purchase.

Cancellation Policy (Summary)

  • Orders can only be cancelled during the processing stage.

  • Once an order is shipped, it cannot be cancelled.

  • To request a cancellation, contact us immediately with your order details.

Support

If you have any questions or concerns, our customer care team is always here to help.
We aim to provide a smooth and transparent shopping experience.