Privacy policy

Privacy Policy

Last Updated: 23 November 2025

At Cohaa (referred to as “we”, “our”, or “us”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, store, and safeguard your information when you visit or make a purchase from our website.

Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

a) Personal Information

When you place an order, create an account, or contact us, we may collect:

Name
Email address
Phone number
Billing and shipping address
Payment information (processed securely by our payment partners — we do not store card details)

b) Non-Personal Information

We may automatically collect:

Browser type
Device information
IP address
Pages visited
Time spent on the site
Cookies and tracking technologies

How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate order updates and customer support
Improve website experience and performance
Send promotional emails or newsletters (only with your consent)
Enhance security and prevent fraudulent activities

Sharing of Information

We do not sell or rent your personal information.

We may share information with:

Trusted third-party service providers (shipping carriers, payment processors, analytics tools)
Legal authorities, if required
Marketing platforms, only if you have opted in

All partners are required to keep your data secure and confidential.